All products come with a FREE replacement warranty. If your purchase does not match the description or if the item is defective, please contact us within 48 hours of receiving your order – we will make sure to replace the defective product with a fresh one.
If you have received wrong item, please contact us within 48 hours of delivery. We will arrange to deliver the correct item at the earliest.
For defective or faulty products, please take photos or videos and email us at firstname.lastname@example.org – we will replace or refund your purchase after confirmation.
PLEASE NOTE: This policy does not cover misuse, accidental damage, water damage, or any abuse of the purchased product.
RETURNS & REFUND
Our policy lasts 60 days. If 60 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. In order to receive your refund please follow the steps below:
Products can only be returned if they are still in their original condition and packaging. Used products, or products damaged by the customer will not be eligible for refund.
Request your Return Authorization Number and by emailing email@example.com with detailed reason for return and pictures or a video of the product that supports your reason. Upon approval you will receive the RA# and the address of the closest warehouse where you can mail the product you would like to return.
To assure your refund please use a trackable mail service, we will not be responsible for lost or missing packages. (You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Please make sure you send the item back as a gift as we don’t cover custom fees for returns)
Upon the receipt of your package your products will be examined and a full refund will be issued to your original method of payment. Please note that for all Cash on Delivery orders, refund will be issued as Gift Vouchers redeemable on readybasket.in. A refund receipt will be emailed to the email address you used when making your original purchase.
There are certain situations where only partial refunds are granted (if applicable):
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Several types of goods are exempt from being returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at: firstname.lastname@example.org
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at: email@example.com
Sale/Promotion items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
How do I claim the Price Match Guarantee?
Send us an email on firstname.lastname@example.org by entering your details, your order number, the product you are claiming for and evidence of our competitor’s advertised price. Once we verify the lower price is genuine (inclusive of delivery costs) and in stock, we will respond to you by email with details regarding claiming your refund. Please note that all Price Match Guarantee refunds for Cash on Delivery orders will be in the form of Gift Voucher of readybasket.in.
CAN I CANCEL MY ORDER AFTER IT HAS BEEN PLACED?
Unfortunately, we are unable to cancel your order once it has been processed and/or shipped. If you cancel your order BEFORE it has been processed and/or shipped, you will be assessed a 20% cancellation fee to cover restocking fees and the charges assessed to us for refunds by the credit card companies. Please note that all refunds will be in the form of Gift Voucher of readybasket.in.
Buyer no longer wants the items – this is the most common example which we cannot honor if we want to continue offering great value at readybasket. The buyer should make sure he or she wants to buy the items before submitting an order, not after. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.
Buyer found items cheaper somewhere else – Buyer should be confident that he or she is ready to pay the asking prices before submitting an order. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.